Terms of Service

Grizzly IQ watches the condition of your fleet’s Android tablets: battery wear, heat, storage, restarts, connection reliability, coverage dead zones, and data usage. It turns readings into plain-language verdicts, a worklist, alerts, reports, and an optional AI assistant so that you can fix, swap, or replace a tablet before it fails.

It is a monitoring and advisory tool. It does not control tablets. It does not provision, lock, wipe, or configure them; that is the job of your mobile device management (MDM) system. It is not a safety system, a telematics or driver monitoring product, or a substitute for physical inspection. Its verdicts are estimates built from what a tablet reports about itself, and they can be wrong or incomplete, especially when a tablet reports rarely or has been offline.

• Each organization has exactly one Owner, the person who created the account. The Owner controls billing, team membership, and the emergency controls for enrolled tablets.
• The Owner and Admins may invite Admins, who can use everything in the console except billing and Owner-only controls.
• Accounts are for named people at your organization. Do not share a sign-in, and tell us right away if you believe an account has been misused.
• You must give us accurate account and contact information and keep it current. We send legal and billing notices to the Owner’s email address.
• Creating an account creates a new organization. One trial per organization; we may refuse or close accounts created to obtain repeated trials.

New organizations receive a 30-day trial with every feature enabled and no payment method required. The console shows the days remaining and reminds the Owner as the end approaches.

When a trial ends without a paid plan, console access is paused and tablets pause fresh reporting. Nothing is deleted at that moment; activating a plan resumes everything where it left off.

Inactive accounts. If an account stays expired or suspended for 30 days, we email the Owner a deletion notice. If the account is still not reactivated 30 days after that notice, we delete the organization’s fleet data: readings, health history, repair requests, and the coverage map. The account, its members, and the audit log remain, and a reactivated plan starts fresh.

You enroll tablets with a shared enrollment code shown in the console, or automatically through your MDM. You are responsible for that code: keep it confidential, change it if it leaks, and use the “Revoke all devices” control if you believe tablets have been enrolled without authorization.

The tablet app collects information about the tablet’s condition, described in our Privacy Policy and on the disclosure screen the app shows each tablet user. By enrolling a tablet you confirm that:

• your organization owns or is entitled to manage the tablet and to install monitoring software on it;
• you have provided any notice to, and obtained any consent from, the people who use the tablet that the laws that apply to you require, including employment and privacy laws in every place your tablets operate;
• you will use the location features (dead-zone mapping, last-known position, and the time-limited find session) only to maintain coverage and recover equipment, and not to monitor individuals; and
• you will not enroll a tablet that belongs to a person rather than to your organization without that person’s clear agreement.

• Pricing is per enrolled tablet and per additional console seat, on a monthly or annual plan, as shown on our pricing page when you subscribe. Annual plans are billed upfront for the year.
• Tablet and seat counts are measured from your account. Adding tablets or seats during a period is charged pro rata; removing them reduces the next period’s charge.
• Payments are processed by Stripe. Fees exclude taxes; where we are required to collect sales tax, GST/HST, or similar, we add it to your invoice.
• If a payment fails, we will tell the Owner and retry. If it remains unpaid for 14 days, the account is suspended: console access is paused and tablets pause fresh reporting until the balance is settled. Nothing is deleted on suspension.
• We may change prices with at least 30 days’ notice by email to the Owner. A price change takes effect at your next renewal; an annual plan keeps its price until it renews.
• Except where the law requires otherwise, fees are non-refundable.

You own it. Everything your tablets report and everything your team enters into the console (“your data”) belongs to your organization. You give us permission to host, process, display, transmit, and back up your data only as needed to provide, secure, and support the service, and as described in the Privacy Policy.

You can take it with you. The console exports device health, ticket, and audit-log data as CSV at any time. For 30 days after your account ends, we will make an export available on request.

Aggregated and de-identified data. We may keep and use information that has been stripped of anything identifying your organization, its tablets, or its people (“de-identified data”), and combine it with the same from other customers, to operate, improve, and develop the service and to produce industry-level insights such as battery-life benchmarks by tablet model or coverage patterns by region. De-identified data is not your data under this section: we may keep it after your account ends, and it may be transferred with the business as described in the Privacy Policy. It never identifies you, and we will not try to re-identify it.

Your responsibilities. You are responsible for the accuracy of what your team enters, for the people you give console access to, for what you send to your own integrations (such as webhooks or email recipients), and for keeping your use of the service lawful.

You agree not to, and not to let anyone else:

• use the service to monitor people rather than equipment, or in any way that breaks the law;
• copy, modify, reverse engineer, or create derivative works of the service or the tablet app, except where the law expressly allows it;
• resell, sublicense, or provide the service to third parties as a service bureau, without a written agreement with us;
• probe, scan, overload, or interfere with the service or its security;
• submit information you do not have the right to submit, or that infringes anyone’s rights;
• use the AI assistant to generate content that is unlawful or harmful, or attempt to make it act outside its stated limits.

The AI copilot summarizes health facts the service has already computed and drafts text such as repair tickets. It is included in every plan with a soft monthly usage allowance that we may adjust with notice. It cannot take actions, and it only sees your organization’s own data.

AI output can be inaccurate, incomplete, or out of date. Review it before relying on it, and treat anything it drafts as a draft. You are responsible for decisions you make and messages you send based on AI output.

The Grizzly IQ service, including its software, applications, interfaces, algorithms, documentation, branding, and related technology, is protected by applicable intellectual-property laws. All rights not expressly granted to you under these terms are reserved by Grizzly IQ and the applicable rights holders. These terms give you a limited, non-exclusive, non-transferable right to access and use the service for your organization’s internal fleet operations while your account is in good standing. No other rights are granted.

If you send us suggestions or feedback, you agree we may use them without restriction or payment. We will never identify you as the source without your permission.

Each of us will protect the other’s non-public information with at least the care we use for our own, use it only for this agreement, and share it only with people who need it and are bound to keep it confidential. This does not cover information that is public, already known, independently developed, or that must be disclosed by law, in which case the disclosing party will give notice where it can.

We work to keep the service available and to fix problems quickly, but we do not promise uninterrupted or error-free operation, and we do not currently offer a formal uptime guarantee. Tablets keep collecting readings during an outage and upload them afterwards. A reading that keeps failing to upload through about a day of retries is set aside, so a very long outage can leave gaps.

Support is by email at help@grizzlytab.com. We may improve, change, or retire features over time. If a change materially reduces the service you pay for, we will tell the Owner in advance and you may cancel for a prorated refund of any prepaid, unused period.

We warrant that we will provide the service with reasonable skill and care. Otherwise, to the fullest extent the law allows, the service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

In particular, we do not guarantee that a health verdict, battery estimate, coverage map, or AI answer is accurate, that a tablet flagged healthy will not fail, or that a tablet flagged for replacement has failed. You remain responsible for inspecting, maintaining, and replacing your equipment and for the safety of your operations.

To the fullest extent the law allows, neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business, arising out of this agreement, however caused.

Our total liability for all claims arising out of this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim (or, during a free trial, one hundred Canadian dollars). These limits do not apply to a party’s breach of confidentiality, your payment obligations, your breach of section 4 (tablets and the people who use them), or liability that cannot be limited by law.

You will defend and indemnify us against third-party claims, including claims by tablet users, employees, or regulators, that arise from your organization enrolling or monitoring tablets without the right or the required notices and consents, from your data, or from your use of the service in breach of these terms. We will notify you promptly of any such claim and let you control the defence, and we will cooperate at your expense.

• This agreement starts when you create an account and continues until it is terminated. Monthly plans renew each month and annual plans each year unless cancelled before the renewal date.
• You may cancel at any time by email to help@grizzlytab.com. Cancellation takes effect at the end of the current billing period; prepaid annual fees are not refunded except as stated in section 11.
• The service is suspended automatically for non-payment (section 5). We may also suspend it for a security risk or a breach of the acceptable-use rules, and we may terminate for a breach that is not cured within 30 days of notice, or immediately for a serious breach.
• On termination your access ends and your tablets stop reporting. Sections 6 (your data, including export and de-identified data), 9, 10, 12, 13, 14, and 16 survive.

• Governing law. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction, and each party submits to them.
• Assignment. You may not assign this agreement without our written consent. We may assign it to an affiliate or to a successor that acquires the service or the business, and we will notify you when we do.
• Changes to these terms. We may update these terms. For material changes we will give the Owner at least 30 days’ notice by email or in the console; continuing to use the service after that date means you accept the updated terms. If you do not, you may cancel before they take effect.
• Notices. Notices to us go to help@grizzlytab.com. Notices to you go to the Owner’s email address on file.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
• Entire agreement. These terms, the Privacy Policy, and any order or written agreement we sign with you are the whole agreement and replace any earlier understanding. If any part is unenforceable, the rest stands. A party’s delay in enforcing a right is not a waiver of it.

Grizzly IQ. help@grizzlytab.com